Privacy notice

Who we are

Seyhan Glass is operated by Akulker Trade and Consultancy Ltd, company number 12079543, registered office 276 Chase Road, Suite 7-0217 Lonsto House, London, N14 6HA. We are the data controller for the personal data described here. You can reach us on +44 7918 723409 or by writing to our registered office.

What we collect

Your name, email address, phone number, company and delivery address or postcode, when you place an order or send a message.
The sizes and notes you send us, and any files you attach to a form on our website or email to us.
Your name, email address and what you write when you use the chat on our website.
Your order and payment status. Card details are handled by our payment provider and we do not see them in full.
Technical data needed to run and protect the website, such as your IP address and cookies. See cookies.

Why we use it and our lawful basis

To take and deliver your order, and to prepare a price at your request: contract.
To answer your messages and keep a record of our enquiries: our legitimate interest in running the business.
To keep the website secure and stop fraud: our legitimate interest.
To understand how the website is used with Google Analytics: your consent for analytics cookies. Without consent, only a basic page view signal without a cookie or identifier is sent. See cookies.
To keep accounting and tax records: legal obligation.

Who we share it with

Shopify, which runs our online store, its checkout and the chat on our website, and processes payments.
Google, which provides our email and website analytics. Cloudflare, which stores files you attach to a form on our website.
The delivery companies that bring your order.
Our factory in Turkey, which uses your order details to prepare prices and produce glass.

We do not sell your personal data.

International transfers

Your details may be processed in Turkey, the United States, Canada and Ireland. Where the UK has not made an adequacy decision for a country, we use a transfer safeguard recognised by UK law, such as standard data protection clauses.

How long we keep it

Enquiries that do not become an order: up to 2 years. Files you attach to a form are deleted from our upload storage after 90 days; copies we keep with your enquiry or order follow the periods here.
Orders and accounting records: 6 years after the end of the financial year they relate to.

Your rights

You can ask to see, correct or delete your data, restrict or object to how we use it, or receive a copy in a portable format. Contact us using the details above. You can also complain to the Information Commissioner's Office at ico.org.uk.